FAQ

1. How to choose the size of the product?

 - There is a recommended height standard on the size option of the product. There is a size chart in the detailed description of the product page. You can select according to the data of the size chart. If you are still not sure which size you are suitable for, you can email us (service@luckyonesie) and we will be happy to assist you.

 

2. How to pay?

- You only need to have a Paypal account, or a credit to pay. Specific payment methods can refer to our Payment Method.

 

3. How long can I receive the goods?

- We ship within 24 hours. At the same time, we have two modes of transportation. 3-6 working days after the delivery of a cargo, 7-14 working days after the delivery of a cargo, you can choose according to your needs. The freight that arrives for a long time is relatively cheaper.

 

4. How do I track logistics information?

- After you place your order, you will receive an order confirmation email with your order number. You can send the order number to our customer service, our customer service will check the real-time situation of logistics.

 

5. I suddenly want to cancel the order, can I?

- We cancel the order within 24 hours after accepting the order. If you need to cancel the order temporarily, please send us an email within 24 hours. For more than 24 hours, the item has been issued and the cancellation will be deducted.

 

6. Is there a problem with the product that can be returned?

-Yes. If there is a quality problem with the product, please contact us within 7 days of receiving the goods, we will solve it for you.

 

7. Can the goods be shipped to my country?

- Yes, we support global transportation.

Company Name: Luckyonesie Co.,Ltd

Email: [email protected]

Phone: (+86) 188-5545-0145

Customer Service Representative: Kiana

Address: Room 201, Building 16, Senhaihaoting, Linquan Road, Yaohai District, Hefei City, Anhui Province, China

Welcome to contact us. We will reply to your email within 24 hours on working day.